Buy 2 get 10% off

COD Available
Login

Cart

Your cart is empty

Return, Refunds & Cancellation Policy

Return, Refund & Cancellation Policy

100% Replacement Guarantee

At ShowItOff, customer satisfaction is our priority. If any of the following issues occur upon delivery of your order, we will provide a replacement in accordance with this policy:

  • Product is physically damaged or defective

  • Product received is different from the description on the website

  • Wrong product delivered

  • Wrong color delivered

  • Wrong style delivered

  • Wrong size delivered

  • Incorrect quantity delivered

Eligible products will be replaced with the same product or another product of your choice, subject to availability.

Note: We do not provide returns, exchanges, or replacements for orders shipped outside India.

Exchange & Replacement Policy

We strive to provide a hassle-free shopping experience. If you are not completely satisfied with your purchase, you may request an exchange or replacement within 7 days of delivery.

First Exchange / Replacement

Your first exchange or replacement request is completely free of charge.

Second Exchange / Replacement

If you request a second exchange or replacement for the same order, a service fee of ₹200 will be applicable.

To initiate an exchange or replacement:

  1. Visit the Return/Exchange section available in the footer of our website.

  2. Enter your Order ID and registered email address or mobile number.

  3. Select the item(s) you wish to exchange or replace.

  4. Choose the reason for exchange/replacement.

  5. Select your preferred size of the same product.

If you choose a different product, any price difference will either:

  • Be refunded to the original payment method, or

  • Be collected through a payment link if the new product is priced higher.

Exchange Shipping Policy

  • The shipping cost for the first exchange/replacement will be borne by ShowItOff.

  • If a second exchange is requested, the customer must self-ship the product back to us.

For assistance, please contact us at:

Email: support@showitoff.in

Return Policy

Customers may request a return within 7 days of delivery, subject to the following conditions:

Return Conditions

  • Product must be unused, unwashed, and in original condition.

  • Product must be returned with all original packaging and tags intact.

  • Items without original tags will not be accepted.

  • Please inspect your product carefully before removing the tags, as products without tags are not eligible for return or exchange.

  • Products returned in damaged, used, washed, or altered condition will not be accepted.

Return Shipping

To minimize lost shipments, we accept returns only through India Post for customer-shipped returns.

If the return is not due to any defect or error on our part, the return shipping charges will be borne by the customer.

For the first approved exchange, ShowItOff may arrange reverse pickup wherever service is available.

For second exchanges, customers must send the product via India Post at their own expense.

Non-Returnable Products

To maintain hygiene standards, the following categories are not eligible for return:

  • Shorts

  • Innerwear (if applicable)

  • Any specially designated hygiene-sensitive products

Important Notes

  • We do not provide returns, exchanges, or replacements outside India.

  • Items must be returned in their original condition for approval.

  • Color exchanges are generally not available through standard exchange requests.

If a customer is willing to self-ship the product to us, replacement or exchange may be considered subject to approval.

Refund Policy

If a return request is approved, the refund will be issued in the form of a Store Credit / Credit Note.

Refund Terms

  • Credit notes remain valid for 1 year from the date of issue.

  • Store credits can be used for future purchases on ShowItOff.

  • Refunds are processed only after the returned product is received and successfully passes quality inspection.

Cancellation Policy

Orders can be cancelled only before they are shipped.

To request cancellation:

  1. Send an email to support@showitoff.in

  2. Mention:

    • Order Number

    • Registered Email Address

    • Reason for Cancellation (optional)

Cancellation requests are typically processed within 1–2 business days.

Refund for Cancelled Orders

Once cancellation is approved:

  • The full order amount will be refunded to the original payment source.

  • Refunds generally reflect within 4–7 business days, depending on your bank or payment provider.

You will receive confirmation of cancellation via email.

Cancellation by ShowItOff

ShowItOff reserves the right to cancel any order at its sole discretion, including but not limited to:

  • Product unavailability

  • Pricing errors

  • Suspected fraudulent transactions

  • Operational limitations

In such cases, customers will be informed through their registered email address or mobile number.

Customers may choose to:

  • Place a new order, or

  • Receive a full refund to their original payment method.

Important Notes

  • We do not provide returns, exchanges, or replacements for orders shipped outside India.

  • Only one free exchange/replacement is provided per order.

  • Second exchange/replacement requests are chargeable at ₹200.

  • Color exchanges are generally not available.

  • If a customer is willing to self-ship the product to us, replacement may be considered on a case-by-case basis.

  • Refunds for approved returns are issued as Store Credit valid for one year.